Back to Home
Terms of Service

Effective Date: 30 May 2025

Welcome to StraightPays.com. These Terms of Service ("Terms") define the legal agreement between you ("Client") and the operator of this website concerning your access to and use of the services provided through this platform. By accessing the Website, creating an Account, or using any services offered, you agree to be legally bound by these Terms. If you do not agree with these Terms, please discontinue the use of our Website and any associated services.

1. Definitions

Account: A secure electronic profile created for the Client to access and use the platform's services.

Alternative Payment Methods (APMs): Non-card payment options such as e-wallets, bank links, and telecom-based systems that are supported by the platform.

Business Day: A working day, excluding weekends and statutory holidays in Canada, during which transactions and client communications may be processed.

Chargeback: A payment reversal initiated by the Client's payment service provider in response to a dispute, error, or claim.

Client: Any individual, merchant, or legal entity registered on the platform to access and use the services provided.

Electronic Money (E-Money): Monetary value stored electronically and issued in exchange for funds to carry out payment transactions.

High-Risk Activity: Any business or transaction classified by the platform as presenting elevated reputational, regulatory, or financial crime risk. Examples include but are not limited to gambling, adult entertainment, crypto trading, and unlicensed investment schemes.

High-Risk Jurisdiction: A country or region identified by FATF or other authorities as having significant strategic deficiencies in combating money laundering or terrorist financing.

Login Credentials: Confidential information (e.g., username, password, 2FA tokens) used by the Client to securely access their Account.

Platform Operator: The legal entity that manages and delivers services through the Website.

Regulatory Authority: A governmental or supervisory body responsible for enforcing financial laws and regulations in the jurisdictions in which the platform operates.

Sanctioned Jurisdictions: Territories or countries subject to sanctions under the official lists published by authorities such as the United Nations (UN), European Union (EU), United States (OFAC), or Government of Canada.

Services: Financial and technical services provided by the platform, including but not limited to card acquiring, local APMs, wire transfers (SEPA/SWIFT), multi-currency transactions, and compliance infrastructure.

Transaction: Any initiated action to deposit, transfer, or withdraw funds through the platform in accordance with applicable terms and regulations.

2. Scope of Services

The platform acts as a financial intermediary and is not a licensed bank or custodian. Client funds are processed through licensed financial institutions and are not protected under any deposit guarantee or compensation scheme.

The platform facilitates the transfer, receipt, and management of payments and electronic funds. The Client acknowledges that the operator is not a banking institution and does not provide banking services. Services are offered solely as independent financial processing activities.

Services include:

  1. Payment card acquiring (Visa, Mastercard, Maestro).
  2. Local alternative payment methods (APMs).
  3. SEPA and SWIFT wire transfers.
  4. Multi-currency accounts and exchange operations.
  5. Business payment infrastructure for cross-border transactions (with focus on EU and Canada).

Clients should note that services are subject to limitations depending on jurisdiction, transaction type, and regulatory risk level.

Access to any core platform functionality — including account activation, payment processing, and fund transfers — is strictly subject to the successful completion of KYC (Know Your Customer) and AML (Anti-Money Laundering) onboarding procedures, in line with applicable regulatory requirements. Failure to pass these checks will result in suspension or denial of services.

3. Account Eligibility, Onboarding, and Communication

All communication between the Client and the platform shall be conducted in English, unless otherwise agreed in writing. It is the Client's responsibility to monitor communication channels provided during registration for important updates.

By registering for an Account, the Client confirms they are at least 18 years of age and possess full legal capacity to enter into binding agreements.

To open an Account and access services, the Client must:

  1. Complete all KYC/AML verification processes.
  2. Provide accurate and up-to-date information.
  3. Refrain from misrepresenting identity or the nature of the business.

Each Client may open and maintain only one Account. All communications will be conducted in English. Unauthorized use of another person's Account or creation of multiple accounts is strictly prohibited.

We reserve the right to request enhanced due diligence for high-risk industries, politically exposed persons (PEPs), or clients from jurisdictions considered high-risk by FATF or local regulators.

The Client agrees to:

  1. Maintain confidentiality of login credentials.
  2. Notify immediately if unauthorized access is suspected.
  3. Submit updates to personal or business information within 14 days of change.

4. Client Responsibilities

We kindly ask all Clients to carefully review and observe the following responsibilities while using our services. These obligations form a critical part of maintaining the integrity, security, and legal compliance of the platform. By accessing and utilizing any of our services, the Client expressly agrees to fulfill these duties in good faith and in accordance with applicable laws and regulations.

  1. Not to use the platform for any unlawful, unethical, or unauthorized purpose, including activities that may infringe intellectual property rights, violate data protection laws, or contravene international sanctions.
  2. To refrain from initiating transactions that are false, deceptive, forged, or structured in a way to obscure their true origin or purpose.
  3. To provide truthful, current, and complete information at all stages of the business relationship, including during onboarding and subsequent monitoring.
  4. To respond promptly and fully to any information or document requests made in accordance with KYC, AML, risk assessment, or audit requirements.
  5. To ensure that all funds used in transactions originate from legitimate and verifiable sources, and are not the proceeds of criminal activity.
  6. To notify the platform in writing of any material changes to the nature of their business activity, jurisdiction of operations, beneficial ownership, company structure, or authorized representatives within 10 calendar days.
  7. To comply with all applicable laws, regulations, and these Terms of Service while using the platform.
  8. To assume full responsibility for all transactions executed via their Account, whether by themselves or authorized representatives.
  9. To indemnify the platform operator against any liability, loss, or damage arising from breach of this section, including reputational harm, regulatory sanctions, or third-party claims.

5. Prohibited Uses

To maintain the lawful and secure operation of our platform, the following uses are strictly prohibited. These rules are based on applicable regulations, internal risk policies, and our commitment to responsible financial conduct:

The Client may not:

  1. Engage in money laundering, terrorist financing, or facilitate financial crimes.
  2. Transact with or provide services to individuals or entities that appear on official international sanctions lists maintained by the United Nations (UN), European Union (EU), United States (OFAC), or Canada.
  3. Carry out or assist in fraudulent transactions, including unauthorized chargebacks or use of stolen credentials.
  4. Upload or distribute malware, harmful software, or otherwise compromise platform integrity.
  5. Submit falsified, forged, or misleading identity or corporate documents.

We do not provide services to individuals or entities located in the following restricted jurisdictions: Iran, Syria, North Korea, Cuba, Russia, Belarus, and Russian-occupied territories of Ukraine (Crimea, Donetsk, Luhansk).

We do not provide any crypto-related services to individuals or entities connected with the United Kingdom.

Activities in high-risk industries—such as gambling, adult content, digital assets, weapons, pharmaceuticals, and unregulated financial services—are subject to additional review, and may be restricted or denied at our sole discretion.

Any activity involving high-risk industries may be subject to additional review, documentation, or rejection at our sole discretion.

6. Transaction Conditions

Clients may initiate and receive transactions only under the following cumulative conditions:

  1. The Client has completed and passed full KYC/AML onboarding.
  2. All transactions are initiated through the Client's own verified Account.
  3. The transaction is consistent with the declared business model, expected activity volume, and stated geographic and industry scope.
  4. The method of payment used is pre-approved and technically supported by the platform.
  5. The transaction does not exceed internal thresholds, including daily, monthly, or per-transaction limits.

Transactions may be suspended, reversed, or delayed under any of the following circumstances:

  1. When the platform identifies indicators of fraud, money laundering, terrorism financing, or sanctions evasion.
  2. When there is a discrepancy between submitted documentation and transaction purpose or counterparties.
  3. In the case of technical malfunctions, force majeure, or network-level delays.
  4. If a transaction appears inconsistent with the Client's risk profile or past behavior.
  5. If the transaction is linked to a prohibited or high-risk activity, pending further due diligence.

The platform reserves the right to:

  1. Impose dynamic transaction limits based on risk scoring, compliance results, or operational triggers.
  2. Apply velocity caps or temporarily freeze funds pending investigation.
  3. Decline or reverse any transaction that, in the operator's sole discretion, exposes the platform to legal, regulatory, reputational, or financial risk.

Clients are expected to cooperate fully with any investigation or additional document request arising from unusual or suspicious activity. Non-cooperation may result in permanent account restrictions or reporting to competent authorities.

7. Deposits, Withdrawals & Transfers

All financial operations executed through the platform — including deposits, withdrawals, and transfers — must comply with internal compliance procedures, technical requirements, and applicable regulations. The following conditions apply:

Deposits:

  1. Deposits are accepted via supported bank cards, wire transfers, or local Alternative Payment Methods (APMs), as available in the Client's region.
  2. All deposit methods must be linked to accounts owned and verified in the Client's name.
  3. Each deposit is subject to KYC verification, transaction monitoring, and predefined volume limits.
  4. Deposited amounts are credited as electronic money and held in designated virtual balances for permitted use only.

Withdrawals:

  1. Withdrawals may only be made to pre-approved accounts in the Client's name, located in accepted jurisdictions.
  2. The platform may request additional verification (e.g., proof of account ownership, source of funds) before processing withdrawals.
  3. Withdrawal requests are subject to applicable service fees, currency conversion charges, and anti-fraud checks.
  4. Processing times may vary depending on method, jurisdiction, and risk level.

Transfers:

  1. Internal and external transfers must be aligned with the declared business model and transaction profile.
  2. All payment instructions must clearly indicate the purpose of payment and correct beneficiary data.
  3. Once a transfer is submitted and marked as processed, it becomes final and irreversible, except in cases of confirmed technical error.
  4. Use of the platform for circular payments, layering, or concealment of funds' origin is strictly prohibited.

Any attempt to misrepresent the purpose of a transaction, route payments through third-party accounts, or structure transfers to avoid regulatory oversight will lead to immediate account suspension, investigation, and potential reporting to competent authorities.

8. Refunds and Chargebacks

Refunds are granted on a discretionary basis and only in clearly justified circumstances. The platform does not guarantee unconditional refund rights. Refunds may be processed solely under the following limited conditions:

Eligible Grounds for Refund:

  1. Duplicate payment submitted by the Client.
  2. Verified technical or system failure on the part of the platform.
  3. Documented failure to execute a confirmed and eligible service.

Refund Procedure:

  1. Refund requests must be submitted in writing within 14 calendar days from the transaction date.
  2. Requests must include the transaction ID, supporting documents, and a clear explanation of the claim.
  3. The platform reserves the right to verify beneficiary details, payment proof, and the reason for refund.

Chargebacks:

  1. Unjustified or fraudulent chargebacks (e.g., without first contacting support) are considered a breach of these Terms.
  2. Clients who initiate abusive chargebacks may face permanent account restrictions, legal recovery efforts, and full reimbursement of associated costs.

The platform reserves the right to:

  1. Request identity verification, source of funds, or service-related documents prior to refund approval.
  2. Decline refund requests where the claim contradicts platform records, compliance findings, or regulatory restrictions.

9. Fees and Rates

All Clients are responsible for paying the applicable fees associated with the services they use. These include, but are not limited to:

  1. Transaction fees (e.g., deposits, withdrawals, transfers).
  2. Currency conversion (FX) charges when relevant.
  3. Service charges for document review, account changes, or compliance-related interventions.

Fee Structure and Disclosures:

  1. Standard fees are publicly listed on the Website or communicated prior to service engagement.
  2. Custom pricing may be negotiated in writing for high-volume, enterprise, or high-risk Clients.
  3. Fees may vary depending on payment method, jurisdiction, industry category, and risk rating.

The platform reserves the right to:

  1. Modify fees at its discretion, with prior notice via email or account notification.
  2. Apply additional fees in response to regulatory changes, banking partner policies, or third-party costs.
  3. Suspend services or delay transactions if outstanding fees are not settled in a timely manner.

10. Account Termination

These Terms constitute the entire agreement between the Client and the Platform Operator, and supersede all prior discussions, representations, or communications whether written or oral. Any modifications must be agreed to in writing and published officially.

Upon account closure, certain data may be retained by the platform for the period required under applicable laws and regulations, including anti-money laundering and financial reporting obligations.

We may suspend, restrict, or terminate access to services without prior notice where:

  1. The Client fails to comply with these Terms.
  2. Regulatory bodies mandate action.
  3. Fraudulent or unauthorized use is suspected.
  4. The Account remains inactive for over 9 months.

Upon termination, any unrestricted funds will be refunded to the Client's verified bank account.

Account closure does not relieve the Client of obligations incurred during account usage, including fees and regulatory liabilities.

11. Platform Availability and Security

We strive to maintain service availability but make no guarantees of uninterrupted access. Maintenance, system failures, or unforeseen technical issues may occur.

Clients accept full responsibility for the use of electronic communication tools. The operator is not liable for any direct or indirect loss resulting from outages, delays, or misuse of the platform.

We may temporarily disable service features without notice if security or regulatory risks are identified.

12. Data Protection and Privacy

Client data may be transferred to and processed in jurisdictions outside the Client's country of residence, including Canada and EU member states. Such transfers are subject to adequate safeguards and in accordance with applicable data protection laws (e.g., GDPR, PIPEDA).

We process Client personal data in accordance with our Privacy Policy and applicable privacy laws including PIPEDA (Canada) and GDPR (EU).

Your data may be shared with:

  1. Compliance verification partners.
  2. Financial institutions or payment networks.
  3. Authorities upon lawful request.

By using the platform, the Client consents to the collection, storage, and transfer of their data as required for service provision and compliance.

The Client must ensure that all contact information, including the verified email address, remains accurate and up to date at all times.

13. Liability and Indemnity

Use of the platform's services entails inherent risks, including but not limited to technical issues, third-party service delays, currency exchange fluctuations, and changes in legal or regulatory environments. The Client acknowledges that they assume these risks when engaging with the platform.

To the fullest extent permitted by law, the platform operator disclaims all liability for direct, indirect, incidental, or consequential damages that may arise from the use or inability to use the platform's services. This includes, but is not limited to:

  1. Loss of business opportunity, revenue, or profits.
  2. Delays, disruptions, or failures in the execution of services resulting from third-party providers (e.g., banks, card schemes, telecom networks).
  3. Security breaches or unauthorized access to Client data or funds due to Client negligence.

Limitation of Liability:

The total cumulative liability of the platform operator shall not exceed the total amount of fees paid by the Client for services rendered in the six (6) months preceding the event giving rise to the claim.

Exclusions:

The platform shall not be held responsible for events beyond its reasonable control, including force majeure, regulatory restrictions, or operational disruptions attributable to third parties.

No liability shall arise where the Client fails to comply with these Terms or acts negligently in using the platform.

Indemnity:

The Client agrees to indemnify, defend, and hold harmless the platform operator, its affiliates, and employees from any and all claims, losses, liabilities, or expenses (including legal fees) arising from:

  1. Breach of these Terms by the Client.
  2. Use of services in a manner that violates applicable laws or regulations.
  3. Third-party claims resulting from the Client's actions or omissions.

The Client acknowledges and accepts that these exclusions and indemnities remain in force even after account closure and apply irrespective of the nature of the claim, except in cases of proven gross negligence or willful misconduct by the operator.

14. Legal Framework and Jurisdiction

Clients may submit complaints by email to [email protected]. Complaints will be acknowledged within 5 business days and resolved as per internal dispute resolution procedures within 30 calendar days unless extended due to complexity.

Where services are rendered across jurisdictions, the Client agrees that cross-border activities may also be subject to applicable consumer protection laws of the European Union or other relevant legal frameworks, insofar as permitted by international law or bilateral treaties.

These Terms are governed by and interpreted in accordance with the laws of British Columbia, Canada. Any disputes will be resolved exclusively by the competent courts of British Columbia.

15. Amendments

We reserve the right to update these Terms at any time. Changes become effective upon publication on the Website. Clients will be notified of material changes via email or account message. Continued use of the services after updates constitutes acceptance.

Where required by law, Clients may be asked to electronically re-acknowledge the Terms upon next login.

For inquiries or support, please contact: [email protected]

Services available on this Website are operated by PlusPay under financial license No. M22171232.