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Privacy Policy

Effective Date: 30 May 2025

StraightPays ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our services through our website https://www.straightpays.com ("Website").

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our Website and services.

1. Our Commitment to Your Privacy

We value your privacy and are committed to processing your data transparently and lawfully, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation (PIPEDA).

2. Data We Collect

We may collect and process the following categories of personal data, depending on your interaction with our services:

  1. Name, surname, date of birth.
  2. Residential and/or business address.
  3. Email address and phone number.
  4. Identification documents and proof of address.
  5. Payment and transaction information.
  6. IP address, browser data, and device identifiers.

This data may be collected in the following situations:

  1. You sign up for an account or use our services.
  2. You contact us for support or provide feedback.
  3. We perform KYC/AML onboarding.

3. Purpose of Data Collection

We use your data for the following purposes:

  1. To provide and manage our services (e.g., processing payments, account maintenance).
  2. To comply with legal obligations, including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
  3. To verify your identity.
  4. To communicate with you about your account and service updates.
  5. To perform internal research, risk management, and service improvement.
  6. To ensure website security and prevent fraud.

4. Legal Basis for Processing

We process your data on the following legal bases:

  1. Performance of a contract with you.
  2. Compliance with legal obligations.
  3. Legitimate business interests.
  4. Consent (where applicable and required by law).

5. Data Sharing

We may share your personal data with:

  1. Governmental or regulatory authorities upon lawful request.
  2. Credit reference and fraud prevention agencies.
  3. Banking and payment partners to process your transactions.
  4. Service providers (e.g., cloud storage, analytics, communication tools) under strict data protection agreements.

We do not sell or rent your personal data to third parties under any circumstances.

6. Data Transfers

Where data is transferred outside the EU or Canada, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by law. This typically does not exceed 5 years after termination of the business relationship unless regulatory obligations require longer retention.

8. Your Rights

You have the right to:

  1. Access a copy of your personal data.
  2. Request correction of inaccurate data.
  3. Request deletion of your data where no legal basis exists for retention.
  4. Restrict or object to processing in certain cases.
  5. Withdraw your consent at any time.
  6. File a complaint with your local data protection authority.

To exercise your rights, contact us at [email protected].

9. Your Right to Complain

If you believe your personal data has been processed in a way that violates applicable data protection laws, you have the right to lodge a complaint. You may:

• Contact us directly — we will do our best to address your concern promptly and transparently. • File a complaint with your relevant data protection authority if you are not satisfied with our response or believe your rights have been infringed.

10. Data Security

We implement a combination of technical and organizational security measures, including encryption protocols, multi-factor authentication, role-based access restrictions, secure data storage systems, and periodic security assessments. However, no method of electronic transmission or storage is completely secure.

11. Cookies and Analytics

We use cookies and similar technologies to enhance your experience, measure traffic, and personalize content. For more information, see our Cookie Policy.

12. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. All updates will be posted on this page and, where required by law, we will notify you via email or other appropriate means. We encourage you to review this Policy regularly.

For inquiries or support, please contact: [email protected]

Services available on this Website are operated by PlusPay under financial license No. M22171232.